in22 Terms of Use

We at in22 operate a platform where users can participate in sports betting, live-dealer games, slot entertainment, and esports markets. Our terms set out the rules that apply when you create an account with us, make deposits, place bets, and request withdrawals. We design these terms to be fair, transparent, and enforceable in the jurisdictions where in22 is legally permitted to operate.

These terms apply to every user who accesses in22 through any device or method. By registering an account, depositing funds, or placing any wager on our platform, you agree to comply with these terms. If you do not agree with any part of them, you should not create an account or use in22.

Our goal is to ensure every user understands their rights and responsibilities. We also want you to know how we handle your data, what happens if disputes arise, and how you can contact us if you have questions. Read through these terms carefully; if anything is unclear, contact our support team before you deposit.

Account Opening and Eligibility on in22

When you open an account with in22, we require accurate, complete information: your legal name, date of birth, email address, phone number, and residential address. We verify this information against official records and payment method ownership. We do not create accounts for minors, individuals under legal age in their jurisdiction, or anyone with a prior account on in22 (duplicate accounts are prohibited).

We at in22 are committed to preventing fraud and money laundering. During account setup and periodically afterward, we may ask for additional documents—a national ID, proof of address, or a screenshot from your bank or payment app. This verification process protects both you and our platform. We retain these documents securely and use them only for compliance and fraud prevention.

Once your account is verified, you have full access to all game categories on in22: football betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Your account balance is held in a single wallet across all categories.

Deposits, Withdrawals, and Payment Methods

We at in22 accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, or e-wallet. Each method has minimum and maximum account preferences, which we display in your account before you confirm. Deposits via e-wallet typically process within seconds; bank transfers may take 1–2 hours during business hours.

Your deposits remain your funds until you place a wager. Once you wager on sports, games, or tables, the outcome is final and determined by our systems. We do not refund bets based on changed mind, regret, or personal circumstances. Withdrawals are processed using the same payment method you used to deposit (or an alternative method you verify with us). We process withdrawal requests during business hours; timing varies by payment provider and whether your account has passed verification.

We do not charge fees for deposits or withdrawals on in22; your bank or payment provider may apply standard charges on their side. Large withdrawals may trigger additional security reviews to prevent fraud. We will contact you if we need more information. We do not process any withdrawal until verification is complete.

Bonuses, Promotions, and Playthrough Requirements

We at in22 offer welcome bonuses, weekly cashback, referral rewards, and seasonal promotions. Each offer has specific eligibility rules and playthrough requirements. When you claim a bonus on in22, it is credited to your account balance but is not withdrawable until you meet the stated playthrough. Playthrough is calculated as your total wagers across all game categories (sports, live-dealer, slots, esports) divided by the bonus amount.

For example, if your bonus is our welcome offer and playthrough is 5×, you must wager our welcome offer total before the bonus converts to cash balance. Some games may contribute less to playthrough (live-dealer games often contribute non-specific info, for instance); specific contributions are listed in the promotion details before you claim. We do not guarantee that any bonus will result in a profit. Bonuses expire if unclaimed within the stated timeframe (typically 7 days).

Referral bonuses follow the same playthrough rule. If you invite a friend to in22 using your referral code, and your friend deposits and meets playthrough, both of you receive a bonus. Your bonus is credited immediately but is non-withdrawable until playthrough is met. During peak seasons (Liga 1 matches, Piala Indonesia tournaments, Idul Fitri and Idul Adha holidays), we may boost referral amounts as part of seasonal campaigns.

1. Welcome bonus is credited on first deposit

   Bonus appears in your account balance immediately but is non-withdrawable until playthrough is met.

2. Your wagers accumulate toward playthrough

   Each bet on sports, live-dealer, slots, or esports counts toward the requirement; some game types may count at a reduced rate.

3. Once playthrough is met, bonus converts to cash

   Your bonus balance becomes withdrawable; you can request withdrawal anytime thereafter.

Betting Rules and Market Settlement

When you place a bet on in22, you agree to the specific rules of that market. For football matches (Liga 1, Piala AFF, Champions League, Premier League), we settle bets based on official tournament results. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), results are final once the game round concludes. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we settle using verified broadcast feeds from official tournaments.

If a match is postponed, cancelled, or altered (e.g., a football match moved to a different date), we apply standard settlement rules. Usually, bets on postponed matches remain active and settle once the match plays. Cancelled matches result in stake refunds. Specific rules appear in the market details before you wager; if you are unsure, contact our support team.

We at in22 reserve the right to cancel or void bets if we detect fraud, technical error, or violation of these terms. If we identify suspicious activity (e.g., multiple accounts placing coordinated bets, unusual patterns), we may freeze your account pending investigation. We will contact you to explain the issue and what happens next.

Dispute Resolution and Jurisdiction Notice

If you believe we have made an error in settling a bet, calculating a bonus, or processing a withdrawal, contact our support team immediately. We at in22 investigate all complaints fairly and transparently. Most disputes are resolved within 7 business days. We will explain our decision in writing and provide evidence (match results, game logs, transaction records) to support our conclusion.

If you are not satisfied with our response, you may escalate your complaint to our escalation team. We will conduct a full review and provide a final decision within 14 business days. We keep records of all disputes and resolutions for compliance purposes.

Our services are available only in jurisdictions where online gaming is legally permitted. We do not operate in jurisdictions where local law prohibits online wagering. Users are responsible for verifying that their access to in22 complies with their own jurisdiction's regulations. If you are located in or traveling to a jurisdiction where our services are prohibited, you must not create an account or deposit funds.

For general inquiries, account support, or dispute resolution, users in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our team through the FAQ section or the help centre in your account menu. We are here to ensure your experience on in22 is transparent, secure, and enjoyable.