in22 FAQ

No. Each person is permitted one in22 account only. Creating multiple accounts violates our terms and may result in all your accounts being closed and any balances forfeited. If you already have an account and cannot log in, use the password recovery link on our login page or contact support. If you have accidentally opened a second account, contact support immediately so we can help you consolidate or close the duplicate.

During registration, you provide a username, email address, mobile number, password, and residential address. This information is used to verify your identity and comply with anti-money-laundering laws. After account creation, you upload a copy of your national identity card (KTP) and proof of residence (utility bill or bank statement) to complete identity verification. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process as all other users. Verification typically takes 1–2 business days; we will notify you by email once your account is verified and you can deposit.

The fastest way to reach us is through the help centre link in your in22 account dashboard. Log in, navigate to Help, and submit a ticket describing your issue. Our support team will respond within 24 business hours. For urgent account security issues (unauthorized access, suspected fraud), use the priority support form in your account to alert us immediately. We monitor priority tickets continuously and respond as soon as possible.

in22 does not charge deposit or withdrawal fees. However, your payment provider (your bank or e-wallet) may apply its own charges. For example, some banks may charge a small transaction fee for bank transfers via BCA, e-wallet, mobile banking, or local payment, and some e-wallet providers may assess fees for gaming transactions via online payment, e-wallet, mobile banking, or local payment. We recommend checking your payment provider's fee schedule before depositing. Any fees charged by your provider are not controlled by in22 and are your responsibility.

To deposit via local payment, online payment, or e-wallet, log in to your in22 account and navigate to Deposit. Select your payment method, enter your desired amount, and click Confirm. You will be redirected to your e-wallet app or mobile web page to authorize the transfer. Once you approve the payment in your e-wallet, the funds appear in your in22 balance within seconds. For any issues (payment declined, funds not credited), check that your e-wallet balance is sufficient and that your payment settings allow gaming transactions. If the problem persists, contact support with your transaction ID so we can investigate.

Promotion codes are entered during account registration or via a dedicated promotion field in your account dashboard. When you create a new in22 account, you will see a "Promotion Code" field on the registration form. Enter your code there to claim the associated welcome bonus or offer. If you have an existing account, log in and visit the Promotions section of your dashboard to find the promotion code field. Codes must be entered before your first deposit to be valid. Check the terms of each promotion to understand bonus amounts, wagering requirements, and expiration dates.

Before you begin betting on in22, read our Terms and Conditions for information on bonus eligibility, settlement rules, and market restrictions. For football betting on Liga 1, Piala Indonesia, and Piala AFF, understand how we settle bets (when a match is abandoned or rescheduled, for example). For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), review the house rules and minimum/maximum bet limits. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), note that results are random and no strategy guarantees a win. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), check that your bet type is settled based on official tournament results. Our Legal Notice also outlines jurisdiction restrictions and your responsibility to verify that in22 is legal in your location.

We protect your personal data (name, address, payment details, betting history) using industry-standard encryption and secure servers. Your password is hashed and never stored in plain text. Your payment information is processed through secure payment gateways and is not stored on our servers longer than necessary. We do not sell your data to third parties. We retain your identity documents and transaction records for the period required by law (typically five years) to comply with anti-money-laundering and tax regulations. For details on how we collect, use, and protect your data, read our Privacy Policy